A passion for excellence : the leadership difference /
By: Peters, Thomas J
.
Contributor(s): Austin, Nancy.
Publisher: New York : Random House, c1985Description: xxv, 437 p. ; 25 cm.ISBN: 0394544846.Subject(s): Industrial management -- United States | Leadership | Organizational Objectives | Personnel ManagementDDC classification: 658.4092 | Item type | Current location | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| Standard Loan | Withdrawn | 658.4092 (Browse shelf) | 1 | Item withdrawn | 0021840 |
Includes bibliographies and index.
A blinding flash of the obvious -- MBWA: the technology of the obvious -- Integrity and the technology of the obvious -- Common courtesy: the ultimate barrier to competitor entry -- No such thing as a commodity -- Mere perception: on the irreducible humannes of customers -- Quality is not a technique -- The smell of the customer -- The mythology of innovation, or a skunkworks tale -- Three skunks -- The context of innovation -- The smell of innovation -- Bone-deep beliefs -- Ownership -- ApplauseApplause -- Attention, symbols, drama, vision--and love -- Transformations and enhancements: small wins, debureaucratizing and pockets of excellence -- Coaching -- Doing MBWA -- Excellence in school leadership -- What price excellence.
Other editions of this work
| No cover image available | A passion for excellence
by Peters Thomas J.
©1985
London Collins xxv,437p ill 25cm 55 |
| No cover image available | A passion for excellence
by Peters, Tom.
©1985
Fontana/Collins |
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